Refund policy
Return Policy:
At Carrugz, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a hassle-free return or exchange within 14 days of receiving your item(s).
Free Returns:
We understand that sometimes items may not meet your expectations or may not be the perfect fit. That's why we offer free returns or exchanges within 14 days of delivery. Whether you want to return an item for a refund we've got you covered.
Conditions for Returns:
- Items must be unused, and in their original condition.
- All packaging, including original boxes, must be returned with the item.
- Returns must be initiated within 14 days of receiving your order.
- Personalized or customized items are not eligible for return.
- Items purchased during promotional events or sales may be subject to different return/exchange policies.
How to Initiate a Return:
- Contact our customer service team at info@carrugz.com within 14 days of receiving your order to initiate the return or exchange process.
- Provide your order number and details about the item(s) you wish to return or exchange.
- Our customer service team will provide you with a return shipping label and instructions for returning the item(s) to us.
Refunds:
- Once we receive your returned item(s), our team will inspect them to ensure they meet the return conditions.
- If the return is approved, we will process your refund within 7 days.
- Refunds will be issued to the original payment method used for the purchase.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us.
Thank you for choosing Carrugz. We appreciate your business and strive to provide you with the best shopping experience possible.